Privacy policy

Controller

Velloria AB, Sweden, is the controller for the personal data processed via this website. Contact: info@velloria.se.

What we collect

• Name, email address, phone number and delivery address
• Order and payment information (payment card details are handled by our provider)
• Newsletter sign-ups
• Messages sent via our contact and retailer forms
• Technical data such as IP address and browser, where cookies are accepted

Why we collect it

• To process and deliver orders and handle returns (performance of a contract)
• To provide customer service and answer enquiries
• To send newsletters where you have consented
• To meet accounting and tax obligations (legal obligation)

How long we keep it

Order data is retained for as long as required by accounting legislation. Newsletter data is kept until you unsubscribe. Enquiries are kept only as long as needed to handle them.

Who has access

Data is shared with the service providers needed to run the store — our e-commerce platform, payment provider, shipping carrier and email provider — and only for those purposes.

Your rights

You may request access, correction, deletion or restriction of your personal data, object to processing and request data portability. Email info@velloria.se. You may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY).